What’s the difference between an iPhone user and an Android user? An iPhone user pays more for food delivery.
At least, that’s what a new class-action lawsuit is saying. DoorDash, the food delivery giant, has been accused of charging different prices to iPhone and Android users.
Filed in the U.S. District Court of Maryland, the case alleges that DoorDash engages in “deceptive, misleading, and fraudulent practices” by hiding unfair fees behind certain labels, such as an “expanded range” fee that is applied when a restaurant is outside the customer’s “normal delivery area.” The lawsuit specifically alleges that DoorDash charges iPhone users but not Android users, even when they make the same order, at the same time, to be delivered to the same location.
“[A]s tests indicate, DoorDash charges the expanded range fee on iPhone users more often than Android users and charges iPhone users more for ‘delivering’ (likely because studies reveal iPhone users earn more),'” the lawsuit states. “These tactics are simply money grabs.”
The lawsuit contains multiple other allegations as well, including a claim that DoorDash’s “Express” fee of $3 is misleading and actually has no ability to speed up your order.
DoorDash has denied the allegations in the lawsuit.
“The claims put forward in the amended complaint are baseless and simply without merit,” said a DoorDash representative. “Our priority is to provide the best service possible and ensure there is clarity for consumers that allows them to make informed decisions. We ensure fees are disclosed throughout the customer experience, including on each restaurant storepage and before checkout. Building this trust is essential, and it’s why the majority of delivery orders on our platform are placed by return customers. We will continue to strive to make our platform work even better for customers, and will vigorously fight these allegations.”